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Case Studies & Testimonials

Success Stories

Don't just take our word for it that PRIMESM is the leading cards and payments solution in the market. Take a look at what our clients and independent research analysts have to say.

TSYS with PRIME Recognized as a
Technology Leader

Independent research company, Quadrant Knowledge Solutions, ranked TSYS as a Technology Leader
in its 2020 SPARK Matrix Card Management System (CMS) report

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PRIME Mobile Banking Wins Best Payments Technology Initiative

TSYS honored at the Payment & Cards Awards 2018 with an innovation award for its PRIME Mobile Banking APIs

Learn More about PRIME Mobile Banking APIs

Other Client Testimonials

Mashreq: One of UAE's Leading Financial Institutions

We are one of UAE's leading financial institutions with a growing retail presence in Egypt, Qatar, Kuwait and Bahrain. Our key focus is providing customers with access to a wide range of innovative products and services, and this is what led us to TSYS. As one of the largest payment solution providers in the world, TSYS has the scale and power of PRIME, along with the visionary TSYS InterActiv SM technology framework to help us keep our customers and merchants at the forefront of innovation.

- Sandeep Chouhan, head of Operations & Technology, Mashreq

We at Mashreq are delighted to partner with TSYS for our acquiring platform as the system offers more flexibility and scalability to our merchant business. The joint efforts led to the project being executed seamlessly and at an extraordinary pace.

- Pankaj Kundra, head of Payment, Mashreq

Al Rajhi Bank: One of the Largest Islamic Banks in the World

TSYS has been working with the bank for over 27 years and we have been able to work together to build up Al Rajhi's payment card portfolio to one of the biggest and most innovative in the kingdom. By leveraging our local market segment knowledge and TSYS experience and exhaustive solutions know how, our partnership has created a winning proposition for all our customers.

- Wael Ahmed Mohamed, senior manager, Cards & Payments, Al Rajhi Bank

Ecobank: Leading Pan-African Banking Group (Acquirer Processing Across 28 Countries)

We were seeking a robust solution to support our multi-country acquiring operations across the African continent and PRIME 4's support for hosting multiple institutions on a single platform, along with its support for multiple international and domestic payment schemes, made it the clear choice.

- Eric Coffie, group head, Cards & Electronic Banking, Ecobank

Banco del Bajío, S.A.: One of the Top-10 Banks in Mexico

TSYS has provided a good combination of local and off-site support to deliver our new solution, and they have proven that they have the right people to support the implementation and conversion stages to surround the go-live of the robust PRIME 4 platform. Now, Banco del Bajío enters a new era in payments where we are empowered to offer new products and services with seamless integration into other platforms through open technologies — that are one of the multiple strengths of PRIME.

- Dietter Enriquez, head of Credit Cards, Banco del Bajío

SpareBank 1 Gruppen: A Leading Norwegian Banking Group

Providing competitive banking products and services to consumers is our ultimate goal, and working with TSYS will help us realise further expansion in the area of cards and payments. TSYS met all our partner criteria and managed to differentiate themselves on many levels with their proven PRIME licensing solution, global footprint and experienced Nordic track record. They backed this up with a partnership model focused on security, reliability, growth and shared customer values.

- Øivind Mellbye, project manager, SpareBank 1 Gruppen

Tinkoff. Credit Systems Bank: A Russian Leader in Credit Cards

The team spirit between our organisations has been very positive and has helped our partnership develop. The world-renowned PRIME technology has supported our business development strategy every step of the way.

- Oliver Hughes, president, Tinkoff. Credit Systems Bank

TCS is committed to leveraging technology to quickly and effectively offer new products while consistently improving existing ones. PRIME 4's increased power, efficiency and security is the perfect fit for our expansion strategy.

- Anatoly Makeshin, vice president, Tinkoff. Credit Systems Bank

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Commercial Bank of Qatar: The Second Highest Ranking Bank in Qatar

We would like to thank TSYS for its partnership support over these last 20 years, and for the reliable PRIME technology that has enabled the growth of our product portfolio and provided a successful platform for our customer services. We are delighted to have chosen a company that puts people at the center of payments, and whose values of trust and integrity we respect and share.

- Mr. Abdulla Al Raisi, deputy chief executive officer, Commercial Bank of Qatar

Commercial Bank of Africa: One of East Africa's Largest Privately Owned Banks

The new U.S. dollar cards offer our customers flexibility and convenience when choosing to use their CBA cards internationally, and reflects our commitment to offer innovative products that we believe will be highly successful in the African market. Our warm thanks go to TSYS for its help in making this launch possible and its excellent support in ensuring we could bring the new cards to market in record time.

- Gladys Akinyi, head of Personal Banking, Commercial Bank of Africa

DNB Bank ASA: Norway’s Largest Financial Services Group

The conversion of our portfolio to PRIME is a fantastic milestone in the development of the credit card business in our bank, and we are extremely grateful to TSYS for its contribution to the careful planning of a seamless migration.

- Bjørn Tore Westby, chief executive officer, DNB Bank ASA

Metrobank: One of the Largest Issuers and Acquirers in the Philippines

We chose TSYS after an in-depth analysis of global vendors and their payment processing solutions. TSYS stood out for us — not simply as a vendor — but as a provider who could support our future vision and growth ambitions…. With PRIME's inherent flexibility and user-empowerment capabilities including web-based services, high-level of paramaterisation, unique integration layer and extensive APIs, we will be excellently positioned to accelerate our speed-to-market in launching new card products and creating greater customer value through flexible payment options and innovative services for the Philippines' market.

- Riko Abdurrahman, president, MCC

Abu Dhabi Islamic Bank: One of the World's Largest Islamic Banking Institutions

PRIME's flexible processes for new product development enabled us to launch our Shari’a card programme quickly and effectively.

- Abdul Aziz Al Mehairi’s, chief executive officer, Abu Dhabi Islamic Bank

Paynet: One of Kenya's Leading Financial Services Providers to Issuers & Acquirers

In TSYS, we have a partner that we can rely on to help bring safer payment transactions for businesses and consumers in this market, and provide the necessary operational support.

- Bernard Matthewman, chief executive officer, Paynet

Eximbank: One of the Top-5 Banks in Vietnam

Ease of payments is central to the Eximbank's vision of financial inclusion. And the implementation of transaction identification and authentication, with the support of TSYS and Fingerprint Technology, is key to achieving this objective.

- Mitsuaki Shiogo, vice president, Eximbank

BS PAYONE: One of Europe's Leading Acquirers & Providers of Card Payment Services

TSYS continues to prove itself as the right partner to help support our business growth. With PRIME's evolving acquiring roadmap, we can continue to introduce innovative value propositions to our merchants. By leveraging PRIME's flexible deployment model, we are able to utilise the licensed PRIME platform and benefit from complete control, while taking advantage of TSYS' PRIME Application Management services to achieve our optimal operational efficiency goals.

- Falk Wieland, department manager of IT, BS PAYONE